1. Scope
These General Terms and Conditions of Business apply to all orders and deliveries between Total srl, Grivitei 15,ap.3, 820123, Tulcea,Romania, (Totalcrates is registered eu mark owned by Total srl) and its customers via the online shop www.totalcrates.com
2. Order process, enter into a contract, quantity limitation, commercial resale
Zooplus offers its customers a comprehensive range for all matters concerning domestic pets. By clicking on the products or product descriptions, the customer navigates to the product details, .e.g. details regarding the product design, size or colour.
The product is placed in the virtual shopping basket by entering the requested quantity and clicking on the shopping basket icon. By clicking on the "shopping basket" button, displayed in the top right-hand corner of the online shop, the customer navigates to an overview page and at any time can check the goods in the virtual shopping basket and, where necessary, make changes. If a customer does not wish to purchase additional goods, they can continue via the "To order/checkout" button. Registered customers can enter their user names and passwords here to automatically use their saved information for the order. Alternatively, the customer can register as a new customer and set up a customer account or continue the purchase without setting up a customer account. In such a case, the customer must enter their address and invoice information on the following page. By further clicking on the "Continue" button, the customer reaches the penultimate order stage "Overview". The customer has access to an overview of the order here with details of the price (including the statutory VAT) and details of the delivery service and costs. The order is entered into by clicking on the "Buy" button. This means a binding offer has been made.
3. Prices and shipping charges
Prices All prices include statutory VAT and exclude shipping costs.
Shipping Charges
All our products are designed for the European market. For delivering outside EU ask for a quote. Depending on the distance from our factory,shiping costs are from 30 euros to 60 euros to a S-size crate and from 70 euros to 120 euros to a XL-sixe crate.
4. Dispatch and delivery
Unless stated otherwise in the offer or product details, the delivery period is 7 to 12 working days. Information about delivery and shipping conditions is available here.
In the event that totalcrates is unable to deliver the ordered product because totalcrates itself is not supplied by its own suppliers, without culpability on the part of totalcrates, totalcrates may withdraw from the contract. In such a case, totalcrates shall inform the customer without delay and propose a new delivery date. If the customer does not wish to have that product delivered, totalcrates shall, without delay, reimburse payments made by the customer.
Deliveries are free of customs duties within the EU. In the case of delivery in countries outside the EU customs duties, taxes and other levies that may apply shall be borne by the customer. In the event that supplied products are damaged en route, the totalcrates customer service is to be contacted, where possible, without delay. As a result, totalcrates shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer's statutory guarantee rights. We will always try to send your delivery with the delivery partner you have selected. However, due to circumstances beyond our control, this is occasionally not possible. Please accept our apologies for any inconvenience this may cause.
In order to fulfil customer orders totalcrates needs to pass on the customer email address, and where available contact phone number to the delivery company authorised to delivering the goods. This forms part of the contract with totalcrates. The customer does not have the right to object. For further information please see our data protection page.
5. Retention of title
The goods shall remain the property of totalcrates up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by totalcrates
6. Right of withdrawal
Customers who are consumers have a fourteen-day cancellation right. The following regulations apply to the cancellation right and the excluding of the cancellation right. If customers have any further questions about cancellations, they can contact the totalcrates customer service.
Instructions on withdrawal
The exercise of the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Totalcrates, Customer Services ,Grivitei 32,ap.3, 820123 Tulcea, Romania, telephone: +40 753133335 , sales@totalcrates.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, except the costs of delivery , without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods to
Total srl, Grivitei 32,ap.3, 820123, Tulcea, Romania
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form. Sample of the model withdrawal form
(Should you wish to cancel your contract with zooplus please complete this form and return to) — To zooplus SE, Customer Service, Sonnenstrasse 15, 80331 Munich, Germany, service@zooplus.com — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date (*) Delete as appropriate.
7. Payment methods, invoices and vouchers
Payment for goods is to be made by Visa, Mastercard, or American Express credit card & Visa Debit Card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.
In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.
Totalcrates reserves the right in individual cases or depending on the delivery method chosen by the customer to accept only certain types of payment.
Payment via bank transfer
Please be sure to include your order invoice number in the payment reference field when you enter the information for your bank transfer.
Please transfer the balance to the following account:
Total srl (Totalcrates is registered mark of Total Srl)
Transilvania Bank
IBAN: RO61BTRLEURCRT00W9334201
SWIFT (BIC): BTRLRO22
Invoices
Totalcrates reserves the right to issue invoices to the customer electronically. Electronic invoices shall be sent to the customer by e-mail in PDF format. The sales tax invoiced shall not entitle the customer to an input tax deduction.
Discount Vouchers and Codes
When redeeming discount vouchers and codes, the Terms & Conditions of Use including minimum order value, the expiry date of the voucher, etc. must be adhered to. Only one discount per order can be used per purchase. Discount codes or vouchers cannot be traded or converted into cash, nor can they be applied retrospectively once the order has been placed.
Data protection
Totalcrates takes the protection of its customers' data very seriously. The zooplus data protection declaration can be viewed here.(link catre declaratia de data protection).
8.Marketing & Customer communication
If the customer concludes a contract with totalcrates and specifies the electronic mailing address (email), totalcrates has the right to use this electronic mailing address (email address) of the customer for direct advertising of its own similar goods or services, if the customer didn’t object to this use at the point of collection. The customer always has the right to object to the use of the electronic postal address (email address) at any time by sending a communication to sales@totalcrates.com
9.Identity of the contracting partner
Totalcrates is s registered mark of
Total srl
Reg.No.J36/742/1992
Vat No.RO16460170
Grivitei 32, 820123, Tulcea, Romania
10.Online Dispute Resolution
The European Commission’s official website for Online Dispute Resolution is available underhttps://ec.europa.eu/consumers/odr/main/ totalcrates is neither obliged nor willing to participate in a dispute resolution scheme.